Standard Service and Technical Support				Upgraded Service Levels
	Standard Warranty	Advanced Replacement Service	5x10 Technical Phone Support	24x7 Web Support	Warranty Upgrade	Advanced Replacement Service Upgrade	SecureService Installation
Tape Drives
SLR Drives	3 yrs	3 yrs	included	included
VXA Drives	3 yrs	3 yrs	included	included
LTO Drives	3 yrs	3 yrs	included	included
Removable Disk
RDX QuikStor	3 yrs	3 yrs	included	included
Tape Automation
StorageLoader VXA	3 yrs	1 yr for VXA-2 3 yrs for VXA-172 and VXA-320	included	included	1-3 yrs	1-3 yrs
StorageLoader LTO	3 yrs	3 yrs*	included	included	1-3 yrs	1-3 yrs
Magnum 1x7 LTO Autoloader	1 yr	1 yr*	included	included	2-3 yrs
Magnum 224 LTO Library	1 yr	1 yr*	included	included	2-3 yrs
StorageLibrary T40 and T80	1 yr	1 yr*	included	included	2-3 yrs

* component level only

The prices and part numbers for North America are available as a .xls document. These On-Site Service (OSS) packages are current as of May 2007. They should be used as a guideline and are not a guarantee. Please contact your reseller or email for the most accurate information or for prices outside of North America.

North American SecureService Price List - May 2007