Find your answers online and save time and money! Using this area of the site, you can find answers for your questions and solutions to most of your troubleshooting issues.

Knowledge Base

• Search the Knowledge Base to find answers to your questions.

Drivers and Downloads

• Find Tandberg Data downloads including drivers, firmware, software, and utilities.
• Attention VXA Users! Tandberg Data has released new firmware for the VXA-2 that will improve operational performance.

Product Registration

• Register your products, register for On-Site Service, check warranty information, and keep all of your site information in one handy place using the Personal Datacenter™
• Look up Warranty Expiration Dates without Registration

Documentation

Information Center

• Information / White Papers / Literature / Virtual Product Tours

Compatibility

• Software / OS Compatibility
• Fibre Channel Compatibility
• Media / Tape Cartridge Compatibility
• Media Compatibility Matrix
• PLEASE READ THIS WARNING concerning media purchased on eBay

Technical Publications

• Product Manuals / Technical Publications / User Guides

Regulations / Compliance / Quality

• RoHS & WEEE Compliance

Warranties

• Standard Warranty Information
• Media Warranty

Troubleshooting

• Troubleshooting Checklist
• Backups Are Failing
• General Installation Troubleshooting Tips
• SCSI Bus Configuration Tips
• Understanding Drivers

Please note: Technical support for discontinued Tandberg Data / Exabyte products is limited to information found on this web site. If you need something you can't find here for a current Tandberg Data product, please contact Tandberg Data Technical Support.