Tandberg Data understands that your time is valuable. We've gathered your Technical Support options here on the Web.

Online Support

Knowledge Base

• Search the Knowledge Base to find answers to your questions.

Drivers and Downloads

• Find Tandberg Data downloads including drivers, firmware, software, and utilities.
• Attention VXA Users! Tandberg Data has released new firmware for the VXA-2 that will improve operational performance.

Product Registration

• Register your products, register for On-Site Service, check warranty information, and keep all of your site information in one handy place using the Personal Datacenter™
• Look up Warranty Expiration Dates without Registration

Documentation

Information Center

• Information / White Papers / Literature / Virtual Product Tours

Compatibility

• Software / OS Compatibility
• Fibre Channel Compatibility
• Media / Tape Cartridge Compatibility
• Media Compatibility Matrix
• PLEASE READ THIS WARNING concerning media purchased on eBay

Technical Publications

• Product Manuals / Technical Publications / User Guides

Regulations / Compliance / Quality

• RoHS & WEEE Compliance

Warranties

• Standard Warranty Information
• Warranty Replacement Procedure
• Media Warranty
• Media Warranty Replacement Procedure
  
  
• Are you an authorized warranty transfer agent? Log In Here »

Troubleshooting

• Troubleshooting Checklist
• Backups Are Failing
• General Installation Troubleshooting Tips
• SCSI Bus Configuration Tips
• Understanding Drivers
• What do I do if I have a bad tape?

Extended Support

Sometimes online tools can't solve your troubleshooting issues and you need some live help. Our Technical Support experts can put you back in business!

• Helpful hints to try before contacting support
• Contact Support in North America
• Contact Support Outside of North America

Service and Repair Options

• Standard Warranty Information
• Warranty Replacement Procedure
• Media Warranty
• Media Warranty Replacement Procedure
• Service Support Options
• Advanced Replacement Service (ARS) Information
• On-Site Service Upgrades