LIMITED WARRANTY AND LIMITATION OF REMEDIES:

Tandberg Data certifies to the original purchaser that this product is free from defects in materials and manufacture at the time of purchase. If any defect in materials or manufacture appears after purchase, Tandberg Data's entire liability, and your exclusive remedy is replacement of the product with a comparable product.

This warranty does NOT apply to failure of this Tandberg Data product resulting from misuse, abuse, accident, neglect or mishandling, improperly adjusted or maintained tape drives, incorrect application or operating environments, wear from ordinary use or if the product has not been purchased from a source authorized by Tandberg Data.

TANDBERG DATA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE, AND THE FOREGOING IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE.

This warranty gives you specific legal rights and you may also have other rights which vary by location.

If you are experiencing problems with a media product, do not return to place of purchase. Contact the appropriate Tandberg Data location shown on the next page. Do not return media to Tandberg Data without first obtaining a Return Material Authorization Number (RMA #) as deliveries without an RMA# will be refused. You will need to provide the following information:

• Date media was purchased.
• Drive type, Media type and length (i.e. VXA - V17 - 170m).
• Number of cartridges with problems and total cartridges of this type you own.
• Lot Numbers of failing media (engraved on either the cartridge door or rear of the plastic cartridge).
• Your Company name and address; your name, email address and telephone number; name of reseller where media was purchased.
• Description of the problem with as much detail as possible.
• Computer type, Operating System, Backup Application used.
• Whether the media is used on a single drive or in a library and type of library.

A Tandberg Data Support representative may ask you to perform certain diagnostics tests on the media prior to issuing an RMA #. These tests are critical in determining if the media or the drive is the cause of your problems. Contact the appropriate Tandberg Data location for your region:

United States and Canada:

Telephone: 760-305-5517

Europe

Tandberg Data Media Warranty Returns
C/O Imation Europe Technology Center
Stresemannallee 4b
D-41460 Neuss
Germany
Email: exabyte_returns@imation.com

Asia

Australia
Telephone: *1300 309 108

New Zealand
Telephone: *0800 507 560

India
Telephone: 91 250 329 1444

Indonesia
Telephone: 62 215 88 3319

Thailand
Telephone: 662 880 8985

N. Asia
Telephone: 86 21 5102 9128

Malaysia/Philippines
Telephone: *00 800 8628 8000

Pakistan
Telephone: *00 800 11065

Sri Lanka
Telephone: *2430 0800 (Enter 2 at the voice prompt, then dail 6396 0786)

*Toll free numbers